Network Services

Today’s computer environment is ever changing and can be hard to manage and maintain; whether it be a new operating system or application, a new piece of technology or a new threat or vulnerability. This constant change can prove to be challenging to maintain and be a distraction from your daily practice; be it troubleshooting an issue, installing new applications, providing preventative maintenance, or performing system upgrades. A well maintained environment offers the potential to make you, your practice, and your firm successful.

Potomac can help. Our consultants provide businesses cost-effective user and IT level support. We have expertise with all types of applications and networks. Whether answering a quick question or solving persistent problems, there are few technology issues we cannot solve. You can be assured your technology remains operational – and for those times problems do arise we will work until the cause is understood and resolved.

Regular visits offer consistent assessment over the state of your applications, systems and networks. During these visits, we perform a firm specific standardized preventative maintenance routine on servers, desktops and applications; including applying critical operating system and application updates, reviewing event and security logs, tape backups, searching for virus signatures, and much more.

Sudden or unexpected issues can be quickly resolved with our support services. We can provide telephone, remote and unscheduled onsite support on an as-needed basis. Special services, such as late hours or weekend support are also available. As-needed support provides service for upgrades, conversions or maintenance efforts when you need, with minimal intrusion on your staff work schedules.

We provide consistent communication over the state of your technology. From the start, we make sure your network documentation is current. As service is performed, we communicate critical news and information about what is found and any action taken. Whether it is notification of a virus or recommendation for taking action, our consultants track and communicate those events that may impact your technology. To facilitate communication, Potomac develops a project Extranet which easily documents all work performed, including problem tracking, tasks and assignments, projects status and updates to your own network documentation. The Extranet offers a secure, private history of activity and support provided for your network.

We can provide assistance planning and implementing defined technology projects including server and workstation upgrades, operating system upgrades, application upgrades, equipment upgrades and more.

We will conduct periodic scheduled meetings with firm and technology decision makers to discuss ongoing support needs, concerns, upcoming projects and emerging technology. This meeting provides critical, timely knowledge necessary for planning and budgeting.

For inquiries into network support contact info@potomac.com.